Every refill, ranked by what it’s worth.
Counter’s AI reads your claims and acquisition cost, predicts who’s due in the next ten days, and puts the refills that matter most at the top of the list. Then it reaches the patient, within the rules. Private to your pharmacy, always.
Counter’s demo pharmacy. Patients and amounts are fabricated.
One score. Four reasons. Your weights.
Every upcoming refill gets a priority score from its expected margin, how soon it’s due, whether the patient has missed refills before, and whether a prior authorization just came through. Turn any of them up or down per store.
Refills that would fill below cost skip the queue and go to Needs a decision.
Measured, not guessed. And it tells you which is which.
See margin by payer class and by store, what outreach recovered, and which fills lost money. Every figure carries a confidence tier, so you know when to trust it and what data would make it better.
Text, email or a call. Always inside the lines.
Reach each patient on the channel they consented to, one at a time or five at once. Counter checks every rule on the server before anything goes out, and records the consent it relied on.
- Consent checked per channel
- One a day, three a week
- Quiet hours in store time
- STOP honored instantly
- No drug names by default
- Lapsed 90+ days goes to renewal
Hi Gideon, one of your prescriptions is due for refill. Tap below and we’ll have it ready, or call us at 555-0177.
Refill now“This is Your Pharmacy with a refill reminder. Press 1 to refill, or 2 to talk to the pharmacy.”
Every pickup, a little more helpful.
For each refill, Counter suggests what else the patient is likely to need and the pharmacy is glad to sell: OTC items that go with the medication, vaccines they’re due for, front-store products and better cash prices. Ranked by relevance and by what each one earns you.
- Tied to the prescription. OTC items that go with the medication a patient is already on, like test strips with a diabetes drug.
- Vaccines and services. Shots and clinical services the patient is eligible for and hasn’t had this season.
- The front store. Wellness items patients on the same therapy tend to buy at your store.
- The better price. A cash or 90-day option when it costs the patient less and still earns you more.
- Glucose test strips + lancetsOTCGoes with this Rx+$11.40margin
- Flu shotVaccineDue this season+$18.00admin fee
- Diabetic crew socksFront storeBought by similar patients+$6.20margin
- 90-day supply, cashCash priceSaves patient $22+$9.80margin
Shown to your team at pickup. Added to reminders only for patients who opted into offers.
Keep the system you have.
PioneerRx streams Rx events to Counter as you fill. Other systems connect through a scheduled data export, set up with you.
NADAC
The weekly national acquisition cost file fills in where there’s no invoice.